FAQs

As we mentioned in another section, Vadanic wants to turn into something more than just a jewellery and decoration shop, we want to become a meeting point for all those interested in fashion and decoration, establishing an open and bidirectional communication between the people browsing this site and ourselves.

Paypal: to pay with PayPal you need to create a PayPal account. It is a very secure system based on the SSL standard, ensuring total confidentiality of data.

How can I buy in Vadanic?

We have established three payment methods:

• Credit and debit cards: All the information you transmit to us travels encrypted through the network. In this case you can pay with Visa, Mastercard or Maestro
• Transfer: When you select bank transfer as payment method, you will receive, together with a confirmation of your order, an e-mail which will indicate the account number in which the bank transfer must be made. It is important to indicate the order number and your name, and to make the transfer within 3 days after the order. You can send the proof of the transfer by e-mail to info@vadanic.es. In any case, the order will not be valid until our administration department confirms the transfer.
• Paypal: to pay with PayPal you need to create a PayPal account. It is a very secure system based on the SSL standard, ensuring total confidentiality of data.

The answer is yes. For Vadanic, safety is one of the most important aspects. Nowadays, we are working with the POS of Banco Pastor, one of the most recognized in the Spanish market

Once you have selected the product you want, you will go to checkout, you will be directed to the shipping information screen. There you have a form where you can indicate if you want to wrap it or if you want to write a special dedication.

If you don t know your ring size, you can do the following:
1. Take a paper and wrap the finger
2. Mark the start and end points
3. Measure it with a ruler
4. Here is a table of measures and their equivalents:

Centimeter	Size
4.9	5
5.1	5.5
5.2	6
5.3	6.5
5.4	7
5.6	7.5
5.7	8
5.8	8.5
6.0	9
6.1	9.5
6.2	10
6.3	10.5
6.4	11

The transport fee is based on the weight of the purchased products, the next prices are for the following countries: United Kingdom, Ireland, Germany, Denmark, Belgium, the Netherlands, France, Italy, Portugal, Luxembourg, Switzerland, Austria, Slovakia and Slovenia.
Please, if your country is not here, send us an e-mail with de products you want and your location and we will inform you about the transport fees.

Weight(grams)	Price(€)
0<X<50	3,53
50<X<100	4,59
100<X<200	6,6
200<X<350	9.95
350<X<500	12,9
500<X<1000	14,65
1000<X<1500	20,00
1500<X<2000	22,9
2000<X<5000	30,97

The orders are sent through the company Correos. We send the product to the place indicated in the purchasing process. If at the time of delivery there is no one to receive it (usually in the morning), the postman will leave a notice in your mailbox, so you can go to pick it up to your closest post office within 15 days.

It depends on where you are and the hour time of the day we receive the order. It usually takes between 3 and 5 working days for all European countries.

When your order is delivered to the carrier, this is usually the same day, although this will depend on the time of purchase and the day of the week, we'll send you an e-mail with a code that will be introduced in the carrier website

You can make any refund for poor condition within 7 working days from the date of delivery.(According to art. 44 of Law 7 / 1996 of 15 January, the Retail Trade Planning, amended by Law 47/2002 of 19 December). We also accept returns if you do not like the product. To do this:

• The returned item must be in the same condition in which it was submitted. With its original packaging, including guarantees, labels.
• The product shall be exchanged for other products, unless the return is due to an error on our part, or the article to be defective.
• The shipping costs for returns shall be borne by the customer unless the return is due to an error or defect in the product, in which case the shipping costs shall be borne by Vadanic.
• There is a period of 7 days to return the product.
• If at the time of repayment, there is no product that is of interest to you, you keep the value of the product and balance in your favour for an indefinite time until you find a product of your choice.
• Please communicate the incidence as soon as possible to info@vadanic.es.

It's simple, just select the product you want, click "comments" and then "type commentary". To be able to make the comments it is necessary to be registered.

To upload your photos and comments, just send an e-mail to info@vadanic.es with the subject "Vadanic People" and we will publish it in the space, "Vadanic People".

Yes, Vadanic is committed to respect the privacy of individuals, taking two Spanish laws, the LOPD and the LSSI. According to the Law 15/1999 of 13 December on Protection of Personal Data, we inform you of the existence of a data file created with personal data supplied by you. Users may exercise their rights of access, rectification, cancellation and opposition.

Vadanic is only responsible for the damages the user may suffer as a result of the use of the shop when this damage is attributable to wilful misconduct of this company. The user agrees that the use of the shop and the acquisition of the products offered in it,are performed under its only risk and entire responsibility